Shipping policy

Domestic Orders - We will attempt to dispatch your goods via Australia Post in 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).

Please note that we can not be held responsible for items that are left unattended through ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with the shipping provider directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by our carriers in transit due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with the shipping provider, as it is unfortunately out of our hands.

If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Red Dragon Nutritionals, and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout. 

International Orders - Please note although most of international orders make it through customs without any issues, from time to time we are unable to control custom clearance for any products purchased outside of Australia. We recommend to check with customs before ordering. We are not responsible for the products incurring any extra fees/ duty or taxes at customs and/ or if an item doesn’t clear customs. If the item is returned to us the customer will be entitled to receive a refund on the products minus any shipping fees and return shipping costs to Red Dragon Nutritionals. This is inclusive even if the customer received free shipping at the checkout. 

If the order is returned to us and more than 30 days pass from the order date and correspondence has not been returned from the customer we will default to a refund minus shipping and return fees.